If your company delivers poor service, terrible service, or simply didn’t deliver whatever level of service was expected by your customer, you will likely hear a complaint — either in-person, on the phone, via email, or in an online review (or all of the above). As a company that is (hopefully) interested in delivering excellent […]
There is an ancient principle of valuation attributed to Aristotle that goes like this: “The whole is greater than the sum of its parts.” This essentially meant that when separate components are combined they equate to greater value than their singular elements would if viewed individually. But Aristotle neglected to take one key example into […]
There’s no shame in erasing your work and starting over. As a matter of fact, there is something almost therapeutically spiritual about wiping away old ideas and starting fresh. And I’m not just talking about erasing a physical manifestation of your work, as in chalk on board or pencil on paper. I’m also speaking to […]
A while back I read The Cow in the Parking Lot and its message is still ricocheting around in my brain. I keep thinking… “should I just read this book over-and-over all year long?” I know that even though I’ve already come away with a shift in perspective and plenty of new lessons to apply, there […]
Super Action League member Lee Hills created this nifty “VanBot” to help people choose the best style camper van suited to their intended use (weekend warrior couples vs. off-the-grid camping family, etc.). Lee’s VanBot has humor, personality, and delivers real value for people researching camper vans. Any auto dealership that sells vans could have built […]
Simple question: How many business books and online courses did you invest in last year with the intent of learning something new or enhancing existing knowledge? Tough question: How many of those books and courses did you complete? Tougher question: How much of the new knowledge you gained did you actually put into action? Toughest […]
Most people make resolutions this time of year (and then break them a few weeks or months later) but I’ve started following the practice I first learned from author Chris Brogan and choose three focus words to help guide my plans and decisions throughout the year. Some folks choose a single word, but I like […]