For the last few years I’ve followed the example set forth by Chris Brogan and my friend Anthony Iannarino and selected three words to help guide my decision making and actions through the coming year. I started posting my three words publicly in 2017 and 2018, and thought I would continue the tradition by posting […]
If your company delivers poor service, terrible service, or simply don’t deliver whatever level of service was expected by your customer, you will likely hear a complaint — either in-person, on the phone, via email, or in an online review (or all of the above). As a company that is (hopefully) interested in delivering excellent […]
There is an ancient principle of valuation attributed to Aristotle that goes like this: “The whole is greater than the sum of its parts.” This essentially meant that when separate components are combined they equate to greater value than their singular elements would if viewed individually. But Aristotle neglected to take one key example into […]
There’s no shame in erasing your work and starting over. As a matter of fact, there is something almost therapeutically spiritual about wiping away old ideas and starting fresh. And I’m not just talking about erasing a physical manifestation of your work, as in chalk on board or pencil on paper. I’m also speaking to […]
A while back I read The Cow in the Parking Lot and its message is still ricocheting around in my brain. I keep thinking… “should I just read this book over-and-over all year long?” I know that even though I’ve already come away with a shift in perspective and plenty of new lessons to apply, there […]