03 December 2018 ~ Comments Off on Complaintsplaining

Complaintsplaining

unhappy

If your company delivers poor service, terrible service, or simply don’t deliver whatever level of service was expected by your customer, you will likely hear a complaint — either in-person, on the phone, via email, or in an online review (or all of the above). As a company that is (hopefully) interested in delivering excellent […]

Continue Reading

28 March 2018 ~ 1 Comment

The Cow in the Parking Lot

cow-in-the-parking-lot-book

A while back I read The Cow in the Parking Lot and its message is still ricocheting around in my brain. I keep thinking… “should I just read this book over-and-over all year long?” I know that even though I’ve already come away with a shift in perspective and plenty of new lessons to apply, there […]

Continue Reading

01 January 2018 ~ Comments Off on My Three Words for 2018

My Three Words for 2018

words01_pexels

Most people make resolutions this time of year (and then break them a few weeks or months later) but I’ve started following the practice I first learned from author Chris Brogan and choose three focus words to help guide my plans and decisions throughout the year. Some folks choose a single word, but I like […]

Continue Reading

27 January 2017 ~ 0 Comments

Are You Building a Wall or a Bridge?

wall_pexels-photo-139307

The conversation regarding the building of a certain wall (and who will pay for said wall) is certainly a hot topic in the news these days, but this article is about more building metaphorical walls (and bridges) rather than physical (or political) ones. Rather than reading these words and thinking about national borders or politicians with tiny […]

Continue Reading

09 January 2017 ~ 0 Comments

Calling it quits

breaking-up

You have an idea and you fall in love with it. Maybe a little too much. But you struggle with the relationship and it doesn’t seem to love you as much as you love it. It eventually becomes an extremely one-sided relationship. You devote heart and soul to the idea, but there’s no reciprocation. Your […]

Continue Reading

21 December 2016 ~ 4 Comments

Gains and Losses

money-coins-stack-wealth-50545

There is no denying that 2016 was a big year for losing some big names to the great beyond. We lost a Thin White Duke and a Prince. A man who floated like butterfly, a man who floated among the stars, and a woman who played soulmate to a super-powered “strange visitor from another planet”. We […]

Continue Reading

14 July 2016 ~ 0 Comments

Turn Creative Blocks into Building Blocks

building blocks

Take your writer’s block, creative blocks, mental blocks, and stumbling blocks and use all those blocks to build the walls of an imaginary house of refuge in your mind. Take all your can’ts and shouldn’ts and not-alloweds, and better-ask-permissions and mix them together into a paste to use as mortar between those blocks in order to build […]

Continue Reading

24 June 2016 ~ 0 Comments

The Killing and Reincarnation of Ideas

here-be-dragons

It can take an entire generation (or two) for an idea to die. Some ideas weren’t always “bad ideas”. Many times the beliefs related to how an idea came into being and was adopted by the masses were once valid. Fearing people from other tribes who looked different and had different cultures from your own tribe was probably […]

Continue Reading

06 June 2016 ~ 0 Comments

My Mom The Rock Star

mom-rocker250x

Many people ask me how I became “creative” — I tell them to blame my mom. Though there are plenty of stories from my childhood I could share in regard to how she fostered creative thinking in me and my two siblings, this latest story from just last weekend clearly demonstrates not only from where I inherited […]

Continue Reading

10 May 2016 ~ 0 Comments

Seth Godin Thinks Your Idea Will Probably Fail

sethgodin_smirk

I was binge-listening to Jason (I wear Your Shirt) Zook’s new Action Army podcast and toward the end of episode 8 (I’d give you the exact timestamp, but then you might jump right to it rather than listening to the entire episode like you should) Jason mentions writing Seth Godin and sharing the idea for his “I Wear Your […]

Continue Reading