Are you the peanut butter to someone’s jelly? The cheese to someone’s crackers? The mustard to someone’s hot dog? When you’re in the right partnership with someone, you feel like you’re two halves of a whole. You partner with a person because you’re both better together than apart. As a partner your value increases exponentially […]
Back when we were all still allowed to travel further than the length of our driveway and taking a vacation meant more than sitting in a lawn chair in your backyard, my favorite place to escape to was Hawaii. Anytime we travelled to Oahu, my wife and I always made time to visit the Moana […]
I attended a meeting of an industry networking group that has been around for a number of years. There are a ton of veterans in this group with decades of customer success stories and experience earned in the trenches. Almost all the members have known each for years, so there are no punches pulled and […]
Ever try to tune a musical instrument? Take a guitar for example; there is a tuning peg for each of the six strings on a standard guitar — a half-turn of just one of those pegs in either direction and your jam sessions can go from perfect harmony to catastrophic cacophony. Every client meeting is […]
Today’s article was spark by a group conversation in Jeff Bajorek‘s new membership group Rethink The Way You Sell. Members were talking about how checking your mobile phone can a disruption and a sign of disrespect when you’re meeting with clients, which is absolutely true most of the time… BUT… I had a different point […]
Getting customer feedback is vital to the continuous improvement of your products, sales, and service. Both comments and complaints can be incredibly helpful if specific enough to understand what you’re doing right and what you’re doing wrong in the eyes of that customer. One of the website I manage serves B2B customers in the retail […]
I was listening to a recent podcast where the host shared a listener’s comment about how he felt that he could no longer be as discerning about the projects he took on because of the current economic situation. He specifically mentioned that he was torn between refusing some projects based on his personal principles and […]