I used to let bad service experiences ruin my mood, piss me off, destroy my day, and dig into my very soul. Now I just say “Thank You.” You’d think I would have learned from my original experience with Purex that ranting and raving isn’t the way to get a better response from a company […]
Business author Dan Pink has a weekly podcast wherein he interviews other influential writers and speakers, one of the latest being sales and networking guru Harvey Mackay (search his name on Amazon and buy and read ANY of his books.) You’d think Mackay was doing Pink a favor by being on the show (Harvey is […]
Would you like to know the three best ways to build stronger customer rapport, increase your credibility as a professional, demonstrate trustworthiness and sincerity, and stand out among your competition? Ask More Questions Ask Better Questions Ask Questions your customer has NEVER been asked before I meet with clients a lot, and they always seem […]
People know I’m a huge fan of Gitomer’s coolest sales toy ever — Ace of Sales. I liked it so much that I wrote an ebook sharing 52 ways to use Ace of Sales more creatively to brand yourself with clients, stand out from the competition, and to increase sales. I liked it so much […]
I just finished reading Gary Vaynerchuk’s latest book, The Thank You Economy. I’d had an opportunity to see and hear Gary speak live about his new book via several online resources, and while there is no denying Gary is passionate speaker, he can tear off on a tangent unrelated to the topic at-hand and will […]
This looks like a job for… Who would you call if the world needed saving? Clark Kent — or Superman? They’re both supposed to be the same person — but the guy in the cape and tights has a resume that says he can bend steel bars, leap tall buildings in a single bound and […]