I used to let bad service experiences ruin my mood, piss me off, destroy my day, and dig into my very soul. Now I just say “Thank You.” You’d think I would have learned from my original experience with Purex that ranting and raving isn’t the way to get a better response from a company […]
Rookie Mickey Mantle started the game against the Chicago White Sox at Comiskey Park on May 1st, 1951, as the New York Yankees leadoff hitter and right fielder. Mantle realized this would be one of the most significant games of his career as soon as he hit his first homer. I’ll bet none of you […]
Business author Dan Pink has a weekly podcast wherein he interviews other influential writers and speakers, one of the latest being sales and networking guru Harvey Mackay (search his name on Amazon and buy and read ANY of his books.) You’d think Mackay was doing Pink a favor by being on the show (Harvey is […]
Would you like to know the three best ways to build stronger customer rapport, increase your credibility as a professional, demonstrate trustworthiness and sincerity, and stand out among your competition? Ask More Questions Ask Better Questions Ask Questions your customer has NEVER been asked before I meet with clients a lot, and they always seem […]
I decided to pay homage to one of my pushy friends this week (Scott “That Nametag Guy” Ginsberg) by literally taking a page from his book “Ideas Are Free, Execution Is Priceless” and executing one of the 366 daily insights as a personal challenge. The entry for March 13 really spoke to me this year. […]
If you’ve been following me on Twitter, Facebook, or Pinterest you may have noticed the roll out of a brand new visually-oriented project titled Get More Ideas. Get More Ideas is an original daily cartoon and quote written and drawn by yours truly. I’ve been wanting to do something like this for quite some time, […]
In any meeting you can play one of these roles: Pirate The Pirate in the room questions the status quo and provides ideas on doing things differently. The Pirate has a loud and bold voice that unflinchingly challenges authority, and every time he opens his mouth you can count on at least one-third of the […]