11 July 2012 ~ 0 Comments

A Close Shave for Dollar Shave Club Customer Service

NOTE: Just a few hours after I posted this entry and promoted it with a tweet, I received a stellar response from Cassie, a member of the DSC customer service team. You could tell she’d actually read the entire post and looked past my bits of whining and totally “got” what I was trying to […]

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14 June 2012 ~ 1 Comment

Now I Just Say “Thank You”

I used to let bad service experiences ruin my mood, piss me off, destroy my day, and dig into my very soul. Now I just say “Thank You.” You’d think I would have learned from my original experience with Purex that ranting and raving isn’t the way to get a better response from a company […]

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31 October 2011 ~ 0 Comments

Free Ace of Sales Account

People know I’m a huge fan of Gitomer’s coolest sales toy ever — Ace of Sales. I liked it so much that I wrote an ebook sharing 52 ways to use Ace of Sales more creatively to brand yourself with clients, stand out from the competition, and to increase sales. I liked it so much […]

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07 April 2011 ~ 0 Comments

Success is Everything You Do

You don’t achieve Success by doing one thing. You achieve Success by EVERYTHING you do. But you achieve it by doing one successful thing at a time.

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02 April 2011 ~ 1 Comment

What I say about you is more important than what YOU say about you

I just finished reading Gary Vaynerchuk’s latest book, The Thank You Economy. I’d had an opportunity to see and hear Gary speak live about his new book via several online resources, and while there is no denying Gary is passionate speaker, he can tear off on a tangent unrelated to the topic at-hand and will […]

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16 March 2011 ~ 0 Comments

New Idea Guy Mailing Address

The Post Office I’ve been using for the past 8 or 9 years is closing. The form letter they sent (with ZERO information on how to contact any human being who actually works in that location) informed me of their¬†intent to relocate my PO Box to a Columbus city¬†office much further from my home than […]

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19 October 2010 ~ 0 Comments

Behind the Curtain

Customers are curious. Customers like to “know” things. Let customers peek behind the curtain of your business to see how the magic is accomplished. The Wizard of Oz only succeeded in frightening and aggravating his prospects when he tried to make himself appear to be the big man and impress them with how big and […]

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13 September 2010 ~ 1 Comment

How hard are you making it to buy?

BestBuy spends hundreds of thousands of dollars to bring customers into their store, presumably to leave their cash behind and walk out with bags full of music, movies, video games and other assorted electronics. Once a potential purchaser is lured into crossing the threshold you’d think their employees would apply at least a minimal amount […]

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