The Red Rubber Ball At Work is an excellent companion to Rules of the Red Rubber Ball! I was expecting to be a more of the original (which I also loved) but the author slightly shifted the approach in this wholly original addition to the Red Rubber Ball series. I thought it was going to […]
As I scramble to add a few final titles to my list of books I’ve read this year, I’m burning through some books that fall under the heading of “short and sweet” — big on message, short on page count. One the books that fills that requirement better than most is Kevin Carroll’s “Rules of the […]
With less than seven weeks remaining in 2010, your mind may begin turning toward setting resolutions for the coming year. A few of you may even create or update your five-year plan. I challenge you to think even further ahead. Do you realize that you are a mere 10 years away from 2020? Say it out loud. Twenty-Twenty. It sounds […]
Customers are curious. Customers like to “know” things. Let customers peek behind the curtain of your business to see how the magic is accomplished. The Wizard of Oz only succeeded in frightening and aggravating his prospects when he tried to make himself appear to be the big man and impress them with how big and powerful his organization was (we’ve been in business for 100 years, we’re largest supplier of Munchkin Mufllers in the west, etc.), but once his buyers expressed doubt all his bragging evaporated into a puff of smoke.
I’m sure you’ve heard the phrase “Curiosity killed the cat” it’s probably one of the more morbid cliches out there. Imagine, curiosity actually proving fatal to felines. Meee-OW! The phrase doesn’t actually spell out the fact that it was the cat’s own curiosity that did him in. Perhaps it is a human’s curiosity that puts […]