22 April 2013 ~ 0 Comments

KickStart Your Week : Laurie Brown

This week Tomas Lydahl and I had a great experience interviewing fellow Gitomer Certified Speaker Laurie Brown. Laurie is the owner of The Difference, a Customer Service and Presentation Skills training company. Laurie has over twenty-five years experience as a speaker and trainer. A key asset that Laurie brings to her work is her range […]

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10 March 2013 ~ 0 Comments

KickStart Your Week : Michael Ehlert

Michael Ehlert is a business growth specialist and creative director based near Milan Italy. He’s considered the “go-to guy” for some of the most successful online millionaire entrepreneurs, as well as fortune 500 companies, small businesses, authors, actors and musicians. Michael and his team can take the vision of most anyone and explode their results, […]

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19 September 2012 ~ 0 Comments

Sales Toys Make Selling Fun

Some of you readers (and most of my clients) know that I spent many years in the promotional products/advertising specialty business.  In its simplest (and most under-utilized) form, ad specialties are typically inexpensive giveaways at events and tradeshows imprinted with a company logo or marketing message.  At their weakest, ad specialties become part of the […]

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21 August 2012 ~ 0 Comments

Stop Rebooting and Start Building

Note: This is a full-on rant about sales that I just published over at my other blog, www.YouSuckAtSales.com — but I felt there were enough ideas on how to remedy their “sales fails” that it qualified to be shared on the Idea Guy site. I just received a cold-call from a mobile marketing company trying […]

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12 July 2012 ~ 0 Comments

Finding Crowdfunders

This post shares an opportunity that I think is out there just waiting to be developed by the best media salespeople. The latest buzzword on the web is “Crowdfunding” — pitching your project to the general public seeking financial support for putting your ideas into action – and this process is something that should be […]

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11 July 2012 ~ 0 Comments

A Close Shave for Dollar Shave Club Customer Service

NOTE: Just a few hours after I posted this entry and promoted it with a tweet, I received a stellar response from Cassie, a member of the DSC customer service team. You could tell she’d actually read the entire post and looked past my bits of whining and totally “got” what I was trying to […]

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14 June 2012 ~ 1 Comment

Now I Just Say “Thank You”

I used to let bad service experiences ruin my mood, piss me off, destroy my day, and dig into my very soul. Now I just say “Thank You.” You’d think I would have learned from my original experience with Purex that ranting and raving isn’t the way to get a better response from a company […]

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01 May 2012 ~ 0 Comments

Swing For The Fences

Rookie Mickey Mantle started the game against the Chicago White Sox at Comiskey Park on May 1st, 1951, as the New York Yankees leadoff hitter and right fielder. Mantle realized this would be one of the most significant games of his career as soon as he hit his first homer. I’ll bet none of you […]

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31 October 2011 ~ 0 Comments

Free Ace of Sales Account

People know I’m a huge fan of Gitomer’s coolest sales toy ever — Ace of Sales. I liked it so much that I wrote an ebook sharing 52 ways to use Ace of Sales more creatively to brand yourself with clients, stand out from the competition, and to increase sales. I liked it so much […]

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23 March 2011 ~ 16 Comments

Social Media. You’re Not Doing it Right.

Everyday more businesses and individuals jump into the deep end of the social media pool. Internal or external pressures dictate that you simply MUST have a Twitter account or a Facebook page or a LinkedIn profile or a Foursquare offer or even a Groupon discount. The problem is, you are correct about the need for […]

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